Draytek Internet products

Atomik.biz is a Draytek Advanced Networking partner and specialises in Draytek Internet routers, wireless and switching products. We don’t compete with big resellers who sell large numbers of units but provide no extra value. Instead, we plan the project and specify the right equipment for the job. The planning process includes the current requirement and likely future needs. We source the equipment and complete the installation and ensure it works according to the requirement. We document the system and back up the configuration if we need to fix a problem later. Atomik.biz provides support and uses Vigor ACS to keep the firmware up to date during the life of the unit.

If a device fails, we get replacement equipment and restore configurations to get our customers up and running very quickly. As Advanced Network Partners with Draytek, we provide a premium service. We are only a few miles away from Draytek’s UK headquarters to source equipment quickly. We keep backups of our customer’s systems and detailed documentation so we can fix any problem quickly. Our focus is on giving our customers first-class service.

Some of our customers are now on their third generation of Draytek routers, and the solutions have grown with the technology.

Atomik.biz became a Draytek Enterprise partner and was entitled to sell Enterprise products. The Advanced Network Partner Program superseded the Enterprise Partner program, and Atomik.biz was among the first certified.

Draytek VigorBX 2000 IP PBX support

The Draytek VigorBX 2000 IP PBX is the second generation of Draytek PBX and is an ideal solution where the client does not want to pay for monthly phone system hosting or ongoing licencing costs and software updates. The Draytek VigorBX 2000 IP PBX works with many popular brands of IP phones and is one of the most cost-effective VoIP solutions available.

Atomik.biz is a Draytek Advanced Voice Partner, which means we have the skills to plan and implement telephone solutions.  Modern telephone systems use Voice over Internet Protocol (VoIP) to give the best performance combined with reliability and value for money. Many online equipment suppliers sell to customers but don’t support the product. Atomik.biz implements solutions and provides ongoing support. As a Draytek partner, we have the full support and backing of Draytek. Combined with years of experience with Draytek products, this means we can offer best-in-class service to our customers.

Atomik.biz offers support to companies who have purchased their VigorBX 2000 IP PBX elsewhere but don’t have the resources to get it working to maximum efficiency.

Draytek remote monitoring

Atomik.biz operates a remote monitoring solution for Draytek routers, access points and Ethernet switches. Most current Draytek models support remote monitoring. Draytek ACS monitors performance and schedules firmware updates and automatic configuration backups. In the event of a problem, the Draytek device notifies Atomik.biz so we can take action.  VigorACS does not capture any user data and has no GDPR implications.

AV Switching

We provide domestic and commercial Audio/Video (A/V) switching using HDMI to IP extenders, transmitting video signals over great distances.  We use the VigorSwitch V1281 to switch multiple sources to multiple screens. The AV switch is controlled using an app on a smartphone.

AV Switching in pubs and conference centres.

A typical scenario is viewing sporting events in pubs or other large buildings from a single source to multiple screens. We don’t recommend remote controls in this configuration.

Home installations

AV switching works well in homes with multiple televisions in living rooms and bedrooms. Watching Sky TV in the bedroom from a Skybox in the living room avoids a multi-room subscription cost. Switching Blu-ray players, Apple TV, Amazon Fireboxes or any device with an HDMI video output to any TV. In the home environment, the optional remote control feature allows control of a box in another room.

Network cabling

The media converters that connect the video sources to the screens use Ethernet wiring. Atomik.biz installs high-quality network cabling where required.

Atomik.biz will design and install a solution to your requirements.

Draytek VigorACS

ACS stands for Automatic Configuration Server. Draytek VigorACS is a cloud-based central management system for Draytek routers, switches and access points. VigorACS support all current Draytek products. The system maintains two-way communication with the device and periodically records system information, including traffic volumes and device connections. ACS does not record user data, so there are no privacy or GDPR implications.

Configuration backups

Modern equipment is very reliable, but if a device fails, efficient restoration of functionality will require a current configuration file. This file contains all the device setup, including network settings, firewall rules and VPN settings. If a hardware failure or the settings become corrupt, Atomik.biz can reprogram a replacement unit to the last backup.

Programming a device from scratch because no backup is available will take longer and usually require a site visit. The Draytek VigorACS system can do daily backups and typically keeps 20 days of backups.

Reporting and alarms

VigorACS stores system logs and reports alarms and notifications. Reporting allows prompt intervention to fix faults quickly and possibly see intermittent failures before they become more serious. It also provides details of data usage.

 

Firmware updates

Firmware updates are released regularly for Draytek products, which is one of the many benefits of using a premium product. These updates address security vulnerabilities, add new features, and fix problems. Draytek VigorACS can be used to schedule automatic firmware updates during non-business hours.

 

Setting up VigorACS

Setting up VigorACS involves creating an online account. Each device then needs to have the connection settings set up and tested. The device initiates the connection, so you can still use VigorACS if they are not directly accessible from the Internet.

Costs

There is a monthly subscription per device configured on Draytek VigorACS. Contact us to discuss your needs.