Computer and Laptop repairs

Atomik.biz provides home computer repairs and laptop repairs in Leighton Buzzard. These include broadband and wireless troubleshooting and repair.

We have an extensive stock of spare parts to get you up and running as soon as possible.

Typical services include fixing hardware and software problems, installing hardware and software, and removing viruses.

If you think you might have a virus problem we offer a free 30-day trial of ESET Antivirus. Use the contact us page to obtain your free trial.

A common request is people complaining about their computer being slow and think they need to buy a new computer. We can often improve machine performance with some software maintenance or a memory or hard disk upgrade.

In the event, a machine is beyond economical repair, or at the end of its useful life, we offer a selection of refurbished computers which are an inexpensive way to get a good machine.

Windows 10 upgrades

Windows 7 has reached the end of support from Microsoft. It will continue to work but will no longer have security updates and will become increasingly incompatible with new software and hardware. Most machines running Windows 7 can run Windows 10 and won’t need a new license. Atomik.biz will upgrade any compatible computer to Windows 10. An upgrade can be either a fresh install of Windows 10 which effectively puts the machine back to factory settings or more typically an in-place update that retains software, data, and settings.

It is better to factory default any machine that has existing problems.

Windows 10 might remove some older incompatible software. Read our more detailed article on upgrading to Windows 10.

Before you call us

To save yourself time and money on a home computer repair or laptop repair, there are things you can do which will solve many software problems. If you are not confident about how to do these, we will do it for you.

• Remove any software you don’t need.
• Run system updates
• Do a full virus scan with a quality anti-virus product. We offer a 30-day free trial.
• If you get intermittent errors, write them down or take a picture of them

These will solve some problems and can take a long time to run.

Remote support

Our remote support helpdesk hours are from 9 am to 5:30 pm, Monday through Friday. Support is also available outside those hours with prior arrangements.

We use ISL light and Anydesk for remote support of Microsoft and Apple Mac products. Using these products involves visiting a website to run the software and typing in a code to make the connection. From that point, our remote support technician can remote control the computer to diagnose and fix the problem.

If you are not a regular customer or would like to pay by card, you can use our payment page on this site.

In the event the problem is an Internet, wireless or other connection problem, remote support software won’t work. On these occasions, we will try to talk you through resolving the connection problem to get you working. If this does not work, we will arrange an on-site support visit.
Typical user support involves helping users with software and application issues, connectivity problems, printer issues, software installation, and updates.

Some maintenance tasks can take extended periods. Jobs like significant software updates, virus scans, or disk defragmentation can run for half an hour or more. Completing time-consuming tasks remotely makes more sense than doing them on-site, as the technician can leave it running and do other work.

An increasing number of issues involve connection issues with cloud-based services. For us to help with these issues, you must have the logins and passwords to access these services. You will not need to give us the credentials as during a remote session, we will ask you to put in the passwords, so we don’t need to know what they are.
We resolve the majority of user calls remotely.

Safety notice

If you are cold-called by someone claiming to be from Microsoft, BT, your bank, or any other large organisation helpdesk, this is probably a scam. Big organisations never cold call offering to fix a problem you did not know you had. These people are trying to gain access to your computer to steal information like bank details or online service passwords so they can take your money or identity. Don’t become a victim.

 

Apple MAC support

Atomik.biz provides hardware and software support for Apple MAC products, including MacBooks, iMacs, iPad and iPhones. We offer remote support, onsite support and workshop support.

Typical jobs include updating machines to the latest version of the MAC operating system and installing additional RAM or replacement hard drives. Upgrades to RAM and hard disks are not possible on some models which have soldered-on components. We typically replace hard drives for one of three reasons, hardware failure, the need for more storage, or to improve performance.

Speed up my MAC

Atomik.biz usually recommends fitting a Solid State Drive (SSD). A solid-state drive will drastically enhance machine performance and will make installation quicker. A solid-state drive will extend the life of a MAC computer because the machine will be much faster.

We install applications, including antivirus and security products. It is a common misconception that Apple Mac computers don’t require antivirus protection, but as Mac computers have been gaining market share, criminals target these systems. We offer free trials of antivirus and security products.

We also have an online backup solution that schedules automatic backups of your data. Data backups are an essential protection against hardware failure, machine theft or accidental deletion. We offer free trials of online backup solutions.

We offer battery and screen replacement services for some iPhones and iPads.

A typical Apple MAC support issue for us is when MAC users need to work in a Microsoft Windows environment. We will resolve problems accessing network files and folders and make sure that the MAC user does not compromise existing systems’ security. Security issues are more complicated now. Bring Your Own Device (BYOD) has become so popular.

Data recovery for MAC computers

Atomik.biz specialises in data recovery. On failing Apple MAC computers beyond economical repair, we will recover data where possible and copy it to the replacement machine. We securely wipe the old disk drive, or if it is faulty, we destroy it with our hydraulic press. We will ethically dispose of old equipment if required.